Data infrastructure is a digital infrastructure promoting data sharing and consumption. Similarly to other infrastructures, it is a structure needed for the operation of a society or government, as well as the services and facilities necessary for an economy to function. The Mandarin brought this news to us in their article, “What can you learn from making data user-centred?”
There will be always be users, be they citizens or other people working in government. And if the service doesn’t meet user needs, it will fail. This work deals with some very technical, system-level infrastructure.
If you don’t take account of the diverse needs of users across government, you may find yourself making dangerous assumptions. There are important steps to making data infrastructure user-centered. Don’t be hasty and skip them.
Melody K. Smith
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