Artificial intelligence (AI) is everywhere, or at least the term is and one of the earliest adoptions has been speech to text, for example in call centers. Networks Asia brought this topic to our attention in their article, “Artificial intelligence: how much is hype and how much is reality?”
AI enables the speech of both the call center operator and the customer to be converted into text files and then an algorithm scans that text looking for keywords that may indicate an area of risk for the enterprise or sentiment analysis of the customer.
As users become more familiar with the AI technologies like object recognition, logo detection, speech-to-text, video sequence labeling, and facial recognition, their comfort level is increasing.
Despite all the hype, we are still at the early stages of having computers accurately interpret unstructured data so fast that it is considered human-like. The future holds promise.
Melody K. Smith
Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.