Data Breach Reported, Again
Recently Microsoft reported a data breach that affected one of its customer databases to the number of 250 million records. Between December 5-31, 2019, a […]
Technology and Customer Service
Customer service and technology have not always been best buddies. However, with the advent of social media, smart phones, and a growing need for […]
The Foundation of Digital
Digital transformation is a foundational change in how an organization delivers value to its customers. Digital transformations are commonplace at most companies, but they still […]
Technology and Deployed Employees
Working remotely from home has long been seen as a perk to a position. The assumed responsible behavior was a sign from your supervisors […]
AI’s Future is Bright
New applications and new interest around artificial intelligence (AI) is assisting with behavior-based email sequences and opt-in pop-ups to messaging bots and internal employee […]
Recognizing Your Library
When your hear the subject is about libraries, branding isn’t something that comes to your mind, at least not mine. This very interesting topic came […]
Artificial Intelligence and Customer Service
Syndeo recently released their product, Arcanine, which combines Syndeo’s proprietary artificial intelligence (AI) technology with an intuitive user interface enabling businesses to create customer service […]