Customer support

Data Breach Reported, Again

By |January 30th, 2020|News|Comments Off on Data Breach Reported, Again

Recently Microsoft reported a data breach that affected one of its customer databases to the number of 250 million records. Between December 5-31, 2019, a […]

Technology and Customer Service

By |October 28th, 2019|News|Comments Off on Technology and Customer Service

Customer service and technology have not always been best buddies. However, with the advent of social media, smart phones, and a growing need for […]

The Foundation of Digital

By |September 25th, 2019|News|Comments Off on The Foundation of Digital

Digital transformation is a foundational change in how an organization delivers value to its customers. Digital transformations are commonplace at most companies, but they still […]

Technology and Deployed Employees

By |May 9th, 2019|News|Comments Off on Technology and Deployed Employees

Working remotely from home has long been seen as a perk to a position. The assumed responsible behavior was a sign from your supervisors […]

AI’s Future is Bright

By |April 29th, 2019|News|Comments Off on AI’s Future is Bright

New applications and new interest around artificial intelligence (AI) is assisting with behavior-based email sequences and opt-in pop-ups to messaging bots and internal employee […]

Recognizing Your Library

By |March 22nd, 2019|News|Comments Off on Recognizing Your Library

When your hear the subject is about libraries, branding isn’t something that comes to your mind, at least not mine. This very interesting topic came […]

Artificial Intelligence and Customer Service

By |October 18th, 2018|News|Comments Off on Artificial Intelligence and Customer Service

Syndeo recently released their product, Arcanine, which combines Syndeo’s proprietary artificial intelligence (AI) technology with an intuitive user interface enabling businesses to create customer service […]