NISO Members – Don’t Forget To Vote
Voting for the ballot on standard ISO/FDIS 24614-1, Language resource management -Word segmentation of written texts — Part 1: Basic concepts and general principles is coming to a close.
Standards: Straightjacket or Straight Edge?
Standards were not popular with would-be railroad tycoons in the 1880s. A standard set of railroad tracks eliminated some profitable loading and unloading work. Incompatible tracks kept the other guys’ rolling stock on another guy’s tracks. Eventually standards emerged because a couple of tycoons figured out how to make even more money by standardizing. Many industries go through this wide open approach only to find that over time certain methods or designs become part of the furniture of living.
Two Web Sites Relaunched to Meet Quality Measures
Two new government web sites relaunched to meet quality measures and guidelines.
Self-Serve Customer Service – Sounds Like An Oxymoron
RightAnswers Unified Knowledge Suite (UKS) has a new customer service solution so enterprise organizations can create a broad range of knowledge bases that customers and call center personnel alike can use to find answers to a broad range of questions and other information.