Self-Serve Customer Service – Sounds Like An Oxymoron

August 6, 2010 / Melody Smith / Comments Off on Self-Serve Customer Service – Sounds Like An Oxymoron

August 6, 2010 – Business Wire has released a new customer service solution that utilizes their flagship product – the RightAnswers Unified Knowledge Suite (UKS) – so enterprise organizations can create a broad range of knowledge bases that customers and call center personnel alike can use to find answers to a broad range of questions and other information.  

Earth Times brought this news to our attention in their article, “RightAnswers Extends Unified Knowledge Suite to Help Enterprise Organizations Automate and Deliver World-Class Customer Self-Service”.  With this new product, enterprise organizations can extend their existing customer support operations and/or create a fully customized self-service portal with RightAnswers providing the capability to capture knowledge and segment it based on taxonomy.  

Customer service can only be complete with strong taxonomies providing comprehensive results.

Melody K. Smith

Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.

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Melody Smith

Melody K. Smith has provided organizational, social media and digital communication services to a large non-profit for the past twenty years. Prior to that she championed employee engagement and communications in the healthcare field. She holds a Bachelors degree in Marketing. When not wrangling and writing TaxoDiary content for your reading pleasure, Melody writes fiction, rescues dogs and throws legendary dinner parties.