Customer service

AI and Humans

By |June 1st, 2021|News|Comments Off on AI and Humans

Artificial intelligence (AI) can often be used as headline-grabbing for new technology. The focus is almost always on the technology, but there are workers […]

AI and Chatbots

By |May 19th, 2020|News|Comments Off on AI and Chatbots

Amazon is testing the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in artificial intelligence (AI) […]

Deep Learning in Customer Service

By |June 12th, 2018|News, Technology|Comments Off on Deep Learning in Customer Service

What is deep learning? The terms artificial intelligence (AI), machine learning, and deep learning are used often and sadly, often interchangeably. But they are not the […]

Predicting Behavior with Analytics

By |October 16th, 2017|News, Technology|Comments Off on Predicting Behavior with Analytics

Predictive analytics is a specialized branch of data analytics that combines the power of data mining, data modeling, artificial intelligence, and machine learning to make […]

Data Quality Impacts Sales and Service

By |October 11th, 2017|News|Comments Off on Data Quality Impacts Sales and Service

The importance of data quality has not waned. There are obvious costs of poor quality data and some subtle hidden costs as well. This news […]

Customer Service and Technology

By |September 13th, 2017|News, Technology|Comments Off on Customer Service and Technology

Customer service is one of the prime targets for automation in the business world. Virtual customer agents are a prime example. These intelligent systems are […]