Customer service

Personalizing Customer Service Tech

By |August 3rd, 2022|News|0 Comments

In today’s changing business landscape, the way goods and services are marketed is constantly evolving. This is why customer relationship management and artificial intelligence […]

Artificial Intelligence and Customer Service

By |June 27th, 2022|News|Comments Off on Artificial Intelligence and Customer Service

In today’s changing business landscape, the way goods and services are marketed is constantly evolving. This is why customer relationship management and artificial intelligence […]

How Analytics Adds Value

By |March 2nd, 2022|News|Comments Off on How Analytics Adds Value

Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help organizations better understand customers’ needs and expectations, […]

The Reach of Data

By |January 24th, 2022|Access Insights, Featured|Comments Off on The Reach of Data

Predictive modeling is a process that uses data mining and probability to forecast outcomes. Each model is made up of a number of predictors, which are variables that […]

Using Data Analytics for Customer Service Strategy

By |January 24th, 2022|News|Comments Off on Using Data Analytics for Customer Service Strategy

Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help organizations better understand customers’ needs and expectations, […]

AI and Humans

By |June 1st, 2021|News|Comments Off on AI and Humans

Artificial intelligence (AI) can often be used as headline-grabbing for new technology. The focus is almost always on the technology, but there are workers […]

AI and Chatbots

By |May 19th, 2020|News|Comments Off on AI and Chatbots

Amazon is testing the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in artificial intelligence (AI) […]

Customer Service and Technology

By |December 13th, 2019|News|Comments Off on Customer Service and Technology

It is no secret that cloud computing has become a central, valued and indispensable element of our current digital ecosystem. This news came to […]

Deep Learning in Customer Service

By |June 12th, 2018|News, Technology|Comments Off on Deep Learning in Customer Service

What is deep learning? The terms artificial intelligence (AI), machine learning, and deep learning are used often and sadly, often interchangeably. But they are not the […]

Predicting Behavior with Analytics

By |October 16th, 2017|News, Technology|Comments Off on Predicting Behavior with Analytics

Predictive analytics is a specialized branch of data analytics that combines the power of data mining, data modeling, artificial intelligence, and machine learning to make […]