Personalizing Customer Service Tech
In today’s changing business landscape, the way goods and services are marketed is constantly evolving. This is why customer relationship management and artificial intelligence […]
Artificial Intelligence and Customer Service
In today’s changing business landscape, the way goods and services are marketed is constantly evolving. This is why customer relationship management and artificial intelligence […]
How Analytics Adds Value
Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help organizations better understand customers’ needs and expectations, […]
The Reach of Data
Predictive modeling is a process that uses data mining and probability to forecast outcomes. Each model is made up of a number of predictors, which are variables that […]
Using Data Analytics for Customer Service Strategy
Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help organizations better understand customers’ needs and expectations, […]
AI and Humans
Artificial intelligence (AI) can often be used as headline-grabbing for new technology. The focus is almost always on the technology, but there are workers […]
AI and Chatbots
Amazon is testing the first commercial customer service chatbot to produce wholly original dialogue in real time using recent breakthroughs in artificial intelligence (AI) […]
Customer Service and Technology
It is no secret that cloud computing has become a central, valued and indispensable element of our current digital ecosystem. This news came to […]
Deep Learning in Customer Service
What is deep learning? The terms artificial intelligence (AI), machine learning, and deep learning are used often and sadly, often interchangeably. But they are not the […]
Predicting Behavior with Analytics
Predictive analytics is a specialized branch of data analytics that combines the power of data mining, data modeling, artificial intelligence, and machine learning to make […]