Artificial intelligence (AI) chatbots are right on the front lines of AI and human intelligence. Different kinds of AI bots are built to do different kinds of things, and that can get confusing and sometimes frustrating. How can businesses employ the best part of AI bots and leave behind the customer-frustrating side? This interesting topic came to us from LinkedIn in their article, “The Right Way to Use Artificial Intelligence (AI) in Your CX Program.”
AI addresses the ways technology, automation and machine learning will provide help, solutions and reactions to humans in more human ways. AI is an exciting peek into the future but the tools, like any other tool, cannot stand on their own. They need to fit into the overall strategy and structure of your organization.
People often use terms like chatbot, virtual assistant, automation and AI interchangeably. There’s a key difference between AI chatbots and just plain chatbots – and that difference boils down to understanding the difference between AI and automation.
Understanding the technology or explainable AI, allows users to comprehend and trust the results and output created by machine learning algorithms. Explainable AI is used to describe an AI model, its expected impact and potential biases.
Melody K. Smith
Sponsored by Access Innovations, the intelligence and the technology behind world-class explainable AI solutions.