An audio mining product called OmniTraq is using machine learning driven capabilities to detect customer sentiment and monitor service quality across a range of verticals. Market Exclusive brought this particular news to our attention in their article, “Yactraq Takes Machine Learning and Business Intelligence To A Whole New Level.”
Yactraq is a machine learning company that delivers business intelligence using audio or video input. OmniTraq is their multi-channel business intelligence solution. In layman’s terms, their patent-pending technology can be used to accurately search through tens of millions of hours of call center recordings, TV shows, movies etc. in a fast and cost effective manner in order to provide actionable insights and intelligence.
To make this happen there has to be a speech vocabulary to measure context. CoreTraq is their speech-based semantic computing platform that uses machine learning techniques to build speech vocabularies that can be customized.
How the content or vocabulary is classified impacts findability. Professionals should look for a group experienced in solid standards-based taxonomies to associate content for appropriate machine-assisted indexing.
Melody K. Smith
Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.
