Machine learning continues to be a presence in the business world, especially when it comes to innovative digital experiences. Business 2 Community brought this interesting information to our attention in their article, “10 Ways Machine Learning Will Transform the Everyday Digital Experience.”

The web content management system market is changing because more organizations recognize the necessity of contextual digital experiences. The ability of machine learning to provide these experiences at scale is seen as advantageous.

When people proclaim that machine learning and other artificial intelligence technologies are going to infiltrate all corners of our lives, it can create a dark and somewhat scary picture of the future. Though the technology will become more and more key to our daily lives, it won’t bring the dreaded dystopian chaos many imagine.

When all is said and done, customers will reward the companies that anticipate and satisfy their needs. Leveraging machine learning can give businesses the power to personalize customer service.

Melody K. Smith

Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.