Technology is constantly evolving and changing businesses core practices along the way. Data management is under the spotlight right now after the political and social media revelations of late. Despite being a hot topic, how has it damaged the trust that users have in who manages their personal data? ITProPortal brought this interesting information to our attention in their article, “How to use technology to cope with data management.”

One step many organizations are taking is digitizing documents. It can help improve efficiency, information security and productivity. Customers want to see accurate record keeping and trust businesses they are dealing with. This might be the place to start.

Security is a big concern. Customers want to access their records online via mobile or tablet devices more frequently than ever. Those firms that have all this data readily available through digitized documents will improve customer satisfaction, which can create a competitive advantage.

Melody K. Smith

Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.