Robotic process automation (RPA) is an emerging form of business process automation technology based on the notion of software robots. When you bring artificial intelligence (AI) into the picture, you not only shift to intelligent process automation (IPA), you also might find a more comprehensive option for digital transformation. This interesting information came to us from CIO Dive in their article, “4 factors for a successful intelligent process automation project.”

This convergence of technologies produces automation capabilities that dramatically elevate business value and competitive advantages for our customers. The intent of IPA is to minimize the amount of human intervention required on repeatable processes, office workflows and operational tasks. IPA encompasses the whole of RPA systems along with other organizational applications like records management systems, ERP platforms, and front-end smart capture and processing technology.

Automating the tasks of the human workforce in the professional services sector (using intelligent software platforms known as ‘software robots’ to interact with existing software systems and complete business processes in the same way as a human worker) enables enterprises to fulfill existing business outcomes more efficiently.

Melody K. Smith

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