Technologies that enable knowledge management cover a plethora of functions that affect all parts of our lives, at home and at work. From customer experience to governance and compliance, knowledge management supports data-driven decisions. KM World brought this topic to us in their article, “The expanding world of knowledge management.”
Technologies like content management and search have been around for a while, proving their worth. They continue to evolve far beyond their initial capabilities. Newer emerging technologies such as artificial intelligence (AI) and predictive analytics are finding new uses supporting applications such as chat bots and the analysis of social media.
Companies working toward digital transformation can now find many options available to support them to ensure that the foundation for their data-driven decisions is well-governed. Many studies show significant ROI on these technologies and have been spectacularly successful.
Melody K. Smith
Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.