Artificial intelligence (AI) and machine learning have been hot topics in 2020 as emerging technologies increasingly find their way into every part of our lives at home and at work. CRN brought this news to our attention in their article, “Five emerging AI and machine learning trends to watch in 2021.”

Revenue generated by AI hardware, software, and services is expected to reach US$156.5B worldwide this year. However, it can be easy to get distracted when it comes to trends in the development and use of AI and machine learning technologies.

As 2020 nears the end (hallelujah), there are some trends to watch for in 2021 related to emerging technologies. One is hyperautomation, the idea that most anything within an organization that can be automated should be automated. The pandemic has accelerated this concept. AI and machine learning are key components and drivers. For hyperautomation initiatives to succeed, automated business processes must be able to adapt to changing circumstances and respond to unexpected situations.

Melody K. Smith

Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.