Artificial intelligence (AI) is a term used more and more casually in business, technology and even at home. Its application is used frequently but not always in the same context. For example, airlines and airports are now embracing new technologies and turning to AI to support their customer service. International Airport Review brought this interesting topic to our attention in their article, “How AI and data analytics are transforming aviation.”

When AI is used in reference to customer service, most people think of chatbots. Those annoying pop-ups on a website that repeatedly offers assistance is the most familiar face of AI-driven customer service efficiency. However, machine learning is also being implemented behind the scenes leading to improvements that can be felt more than seen. But are they “showing their work”?

Dramatic success in machine learning has led to a plethora of AI applications. However, the effectiveness of these systems is limited by the machine’s current inability to explain their decisions and actions.

Data Harmony is a fully customizable suite of software products designed to maximize precise, efficient information management and retrieval. The suite includes tools for taxonomy and thesauri construction, machine aided indexing, database management, information retrieval and more. And best of all, our suite creates explainable AI. We show our work.

Melody K. Smith

Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.