Artificial intelligence (AI) is a term used more and more casually in business, technology and even at home. International Airport Review brought this interesting topic to our attention in their article, “How AI and data analytics are transforming aviation.”

When AI is used in reference to customer service, most people think of chatbots. Those annoying pop-ups on a website that repeatedly offer assistance are the most familiar face of AI-driven customer service efficiency. However, machine learning is also being implemented behind the scenes leading to improvements that can be felt more than seen. But are they “showing their work”?

Dramatic success in machine learning has led to a plethora of AI applications. However, the effectiveness of these systems is limited by the machines’ current inability to explain their decisions and actions.

Data Harmony is a fully customizable suite of software products designed to maximize precise, efficient information management and retrieval. The suite includes tools for taxonomy and thesaurus construction, machine-aided indexing, database management, information retrieval and more. And best of all, our suite creates explainable AI. We show our work.

Melody K. Smith

Sponsored by Access Innovations, the intelligence and the technology behind world-class explainable AI solutions.