News
Using Data Analytics for Customer Service Strategy
Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help organizations better understand customers’ needs and expectations, lead to improved customer experience strategies and increase customer loyalty and retention. Even the White House sees the value in using data to improve customer service. Federal News Network brought this interesting…
Read MoreUtilizing Explainable AI
Some artificial intelligence (AI) researchers are trying to fix the flaws of neural networks. Deep learning models are playing increasingly important roles across a wide range of decision-making scenarios. Unfortunately they have an inability to provide human-understandable motivations for their opaque or complex decision-making processes. This interesting topic came to us from Synced in their…
Read MoreEmerging Tech and Remote Working
As organizations look to the post-pandemic future, many are planning a hybrid virtual model that combines remote work with time in the office. This sensible decision follows solid productivity increases during the pandemic. But not everyone agrees. Venture Beat brought this topic to us in their article, “How AI will drive the hybrid work environment.” The future of remote work…
Read MoreAI and Peer Review
For the past year, the American Association for Cancer Research (AACR) has been using artificial intelligence (AI) software on all manuscripts it has provisionally accepted after peer review. This information came to us from Nature in their article, “Journals adopt AI to spot duplicated images in manuscripts.” The aim is to automatically alert editors to…
Read MoreHealthcare Technology in the Cloud
Few computing technologies are creating as much massive long-term societal impact as cloud computing and its ability to revolutionize how consumers and businesses use computers and software applications. The cloud computing market in the healthcare sector is a great example. PR Newswire brought this interesting information to us in their article, “Healthcare Cloud Computing Market…
Read MoreAccess Innovations at the NISO Plus Conference
The NISO Plus conference is bringing people together from across the global information community to share updates and participate in conversations about our shared challenges and opportunities. Global Conversations :: Global Connections is scheduled for February 15-17, 2022 online and Access Innovations will be a part of addressing the key issues facing our community of…
Read MoreAI and Cybercrime
COVID-19 has been the catalyst for many changes and, unfortunately, fraudulent digital activity is one of them. This topic came to us from Lombard Odier in their article, “Tackling cyber fraud using both human and artificial intelligence.” Hackers have switched their focus to people working remotely online, and used fear created by COVID-19 to actively…
Read MoreFinding the Intelligence
Business intelligence (BI) and artificial intelligence (AI) are increasingly crucial yet often misunderstood tools in an enterprise context. Every government agency is loaded with data that it could use to fulfill its mission more efficiently and effectively. But getting from here to there isn’t necessarily an easy proposition. This where BI and AI can be…
Read MoreUsing AI Responsibly
Artificial intelligence (AI) is changing the business landscape and providing competitive advantages to those that embrace it. However, it is time to move beyond the simple implementation of AI and to ensure that AI is being used in a safe and ethical manner. Venture Beat brought this interesting information to our attention in their article, “Responsible…
Read MoreEmerging Technology in Education
Machine learning and artificial intelligence (AI) are key drivers of growth and innovation across all industries, and the education sector is no different. This interesting topic came to us from Gulf Today in their article, “Emerging technologies in education.” While AI-powered solutions have been in the education/technology space for some time, the industry has been…
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