The Value of Relationships

Ontology Systems and Neotel are extending their working relationship with the use of Ontology Intelligent 360 for an aligned view of services. This interesting news was brought to our attention by telecompaper.com in their article, “Neotel selects Ontology platform for service management.” The Ontology Intelligent 360 claims to improve customer experience and reduce cost by…

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New Release Improves Findability

Smartlogic has announced the SharePoint version of its Content Intelligence solution, Semaphore. The new Semaphore for SharePoint 2013 augments SharePoint 2013 to improve the search experience and standardize metadata cross the enterprise. The new Semaphore version also supports Microsoft’s Office 365, which adds equivalent functionality to the cloud-based solution.

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Training Needed to Stay the Course

Health information managers are scrambling to put in place the new coding classification system that will change everything they do in medical coding. The one-year delay may have helped, but time goes quickly – whether you are having fun or not.

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Social Connections

With the increase in social media applications and the use of those applications, there are always new and varied ways to monitor customer sentiment. The basic technology employed for sentiment analysis includes natural language processing, computational linguistics, and text analytics. Identifying and extracting subjective information from a variety of sources (such as web pages, online news, internet discussion groups, and social media) can produce interesting and useful data.

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Coding Requires Training

The impending ICD-10 coding classification transition is affecting all healthcare providers, but physicians are experiencing concerns that are more personal. Even though the delay was postponed until October 2014, physicians are concerned about the financial impact this new billing code system will have on their cash flow and reimbursements.

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