January 21, 2011 – Is the problem with your organization the technology or the management? Or maybe the management of the technology?

We found this interesting post on The Intentional Leader blog titled, “Not technology, but management.” Citing a passage in Porter and Teisberg’s Redefining Health Care, Joe Shepley shares,

“We have come to believe strongly that technology is important, but that the major problem the [health care] system is facing today is not technology but management” (p. 100).

Regardless of the business of your business, healthcare or otherwise, it seems that management always hopes that a new technology will solve business problems. We know the answer, of course, it won’t. But no matter what side of the desk you are on, the expensive, painful technology implementations hurt us all. The blogger makes some good points and invites your feedback.

Melody K. Smith

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