New Zealand Police have embraced semantic search technology in their three 24×7 contact centers. The search engine technology was developed locally by Wellington-based software company Syl Semantics.
Computer World brought this interesting information to our attention in their article, “NZ Police deploy semantic search technology.” New Zealand Police have recently implemented a new content management system, which necessitated a new specialist search component to enhance that system’s overall performance.
This new technology has improved search efficiency when compared to generic enterprise tools with a search component. The engine’s semantic design delivers smarter search capability by providing contextual results.
This is all achieved through the use of semantic technologies and natural language processing techniques like entity extraction, semantic graph creation, disambiguation, and clustering to process massive volumes of unstructured data.
Melody K. Smith
Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.