Organizational intranets are a major part of internal communications around the world. The responsibility for posting is housed in various locations, e.g., communications, information technology, human resources, and even the executive offices. There seems to be no standardization in technology or content management. What many do not realize is that internal communication is far more than controlling the rumor mill or sharing the latest human resources policy. It is about strategy.

Some organizations, such as The University of Pretoria, have undertaken an information strategy approach to managing content within the organization. This interesting topic was covered in Web Project Management’s article, “Corporate intranets – an information strategy approach: a case study at the University of Pretoria.”

The main objectives of the information strategy are to make information more accessible to all staff and students, provide security for sensitive information, and reduce the cost (both in dollars and staff hours) of managing the information, as well as to improve the quality.

Melody K. Smith

Sponsored by Data Harmony, a unit of Access Innovations, the world leader in indexing and making content findable.