Focus on the Users

February 13, 2017 / Melody Smith / Comments Off on Focus on the Users

Data infrastructure is a digital infrastructure promoting data sharing and consumption. Similarly to other infrastructures, it is a structure needed for the operation of a society or government, as well as the services and facilities necessary for an economy to function. The Mandarin brought this news to us in their article, “What can you learn from making data user-centred?”

There will be always be users, be they citizens or other people working in government. And if the service doesn’t meet user needs, it will fail. This work deals with some very technical, system-level infrastructure.

If you don’t take account of the diverse needs of users across government, you may find yourself making dangerous assumptions. There are important steps to making data infrastructure user-centered. Don’t be hasty and skip them.

Melody K. Smith

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Melody Smith

Melody K. Smith has provided organizational, social media and digital communication services to a large non-profit for the past twenty years. Prior to that she championed employee engagement and communications in the healthcare field. She holds a Bachelors degree in Marketing. When not wrangling and writing TaxoDiary content for your reading pleasure, Melody writes fiction, rescues dogs and throws legendary dinner parties.