Cognitive computing and machine learning are making a huge impact on knowledge management. New technology opens up new opportunities, but in the end it’s all about providing a better customer experience. KM World brought this interesting information to our attention in their article, “How Cognitive Computing is Shaping Knowledge Management.”

Machine learning provides computers with the ability to continue learning without being pre-programmed after a manual. Machine learning is algorithms that learn from data and create foresights based on this data.

Cognitive computing are systems that learn at scale, reason with purpose and interact with humans naturally. It is a mixture of computer science and cognitive science.

Add natural language processing to the mix. It is the ability to understand common sentences while being able to sense the mood. This is the technology used to create chatbots, which are systems you can communicate via regular talk.

It is important to remember that to successfully foster an intelligence-driven organization, the underlying search technology must be extremely robust.

Melody K. Smith

Sponsored by Access Innovations, the world leader in taxonomies, metadata, and semantic enrichment to make your content findable.