Artificial intelligence (AI) in the form of virtual assistants like Alexa, Siri and Cortana have gained popularity but also disappointed a huge section of their customer base with poor performance. Rethink Research brought this interesting topic to our attention in their article, “Microsoft hopes Semantic Machines solves conversational AI.”

After the initial hype, there have been signs of usage declining as people come to realize that the recognition of conversation are very limited. Beyond basic requests, there was little ability to satisfy a list of basic requests. In some respects, they seem to be little better than rule-based expert systems.

With the great progress that has been made recently in natural language processing, the expectations from both users and those in the technology world were higher.

Many believe that Microsoft’s recent purchase of Semantic Machines will bring a revolutionary new approach to building conversational AI. Their work uses the power of machine learning to enable users to discover, access and interact with information and services in a much more natural way, and with significantly less effort.

Melody K. Smith

Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.