Search and findability focus on making enterprise information and expertise easier to locate and access. High findability and discoverability are the results of a well-defined information architecture and well-designed navigation system. This interesting topic came to us from CMS Wire in their article, “Can Enterprise Search Be Reduced to Two Dimensions?“
Findability can be a science. Much like the old adage, “Can’t see the forest for the trees”, the content volume is so dense that locating your desired results is a challenge. As you consider the strategic implications of findability for your company, ask yourself — what a findability problem might be costing you? Companies can realize a return on investment in productivity, efficiency and client satisfaction.
However, findability works only when a proper taxonomy is in place. Proper indexing against a strong standards-based taxonomy increases the findability of data. Access Innovations is one of a very small number of companies able to help its clients generate ANSI/ISO/W3C-compliant taxonomies.
Melody K. Smith
Sponsored by Access Innovations, changing search to found.