In the information era, the methods to accomplish a successful customer loyalty program remain as important as ever. Knowing your customer is one thing; successfully using the right tools such as artificial intelligence (AI), augmented reality, and chatbots to enrich the customer experience is another story altogether. Retail TouchPoints brought this interesting information to us in their article, “Transforming Customer Loyalty with Emerging Technology.”

Technology continues to evolve across nearly every industry each day. That’s why it’s so important for business leaders to keep exploring the latest solutions, for both their employees and their customer base.

Customer experience leaders tend to grow 14% faster than companies that have lagged in their customer experience processes. New technologies emerge constantly so it is beneficial to know which technologies will benefit your company to improve its customer experience processes.

Data Harmony is a fully customizable suite of software products designed to maximize precise and efficient information management and retrieval. Our suite includes tools for taxonomy and thesaurus construction, machine aided indexing, database management, information retrieval and explainable artificial intelligence.

Melody K. Smith

Data Harmony is an award-winning semantic suite that leverages explainable AI.

Sponsored by Access Innovations, changing search to found.