Applying a well-planned, custom taxonomy to your content can transform how you communicate with your customers. It organizes your information and provides immense return on investment through improved content discovery. It makes your online marketing and customer self-service more agile. It also makes your business more self-aware and able to find new value opportunities. Solutions Review brought us this interesting information in their article, “Best Practices for Using Taxonomies as Solutions for Content Management.”
We have all suffered the frustration from being prevented from accessing needed information in a smooth, timely manner. Improving enterprise data discovery is about content management. Taxonomies are a powerful enterprise content management tool. They enable organizations to vend vast volumes of content that their users or customers want, by structuring information so that products or services are easily accessible. First-time poor content experiences are shown to negatively influence customer relationships by a jarring proportion. Perceptions of information integrity, relevance, and utility are in the end fragile threads by which customers remain loyal to your business, broken easily by a single bad experience.
Data Harmony is a fully customizable suite of software products designed to maximize precise and efficient information management and retrieval. Our suite includes tools for taxonomy and thesaurus construction, machine aided indexing, database management, information retrieval, and explainable artificial intelligence.
Melody K. Smith
Sponsored by Access Innovations, changing search to found.