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Machine Learning and Customer Service
A new partnership is bringing digital customer experience solutions together with machine learning technology. This interesting information came to us from KM World in their article, “Glassbox partners with Microsoft.” By combining Azure’s cloud services and Glassbox’s customer experience solution, the companies are hoping to use Azure’s machine learning technology to enrich Glassbox insights. This is…
Read MoreAI in the Real World
Artificial intelligence (AI) is the popular kid, and just like in high school, everyone wants to eat lunch with them and be the focus of their attention. Organizations aren’t much different. Information Week brought this interesting news to us in their article, “7 Technologies You Need to Know for Artificial Intelligence.” Everybody knows they need…
Read MoreAI at Wimbledon
The Wimbledon Championship used more artificial intelligence (AI) technology in its 49th year than ever before. This interesting information came to us from IT Pro in their article, “AI and data analytics tech served up at Wimbledon.” For the past 30 years, Wimbledon has partnered with IBM who has collected 62.8 million data points from the championships. IBM’s cloud…
Read MoreLet’s Take a Road Trip
The 2019 Road Trip Symposium, hosted by the Route 66 Chapter of the Special Libraries Association (SLA), features a keynote address by Stephen Abram, librarian and principal with Lighthouse Consulting Inc., and executive director of the Federation of Ontario Public Libraries. This year’s theme is “The Library of the Future, or the Future of the Library.”…
Read MorePrejudice in AI
Adoption of artificial intelligence (AI) technology has accelerated and continues to do so at a rapid rate. It has been projected that by 2020, AI will be a top-five investment priority. The Digital Insurance brought this interesting information to us in their article, “The ethical use of data for training machine learning technology.” Data is used…
Read MoreFinding Value in Taxonomies
Taxonomies are important and provide a valuable foundation for any enterprise search strategy. This interesting topic came to us from CMS Wire in their article, “Naming of Parts: What Taxonomies Bring to Enterprise Search.” A taxonomy is a hierarchical array of related terms which can be used to widen or narrow a query term. What this…
Read MoreThe Art of Data
Many people assume that data visualization is nothing more than graphs or charts. In reality, it is the presentation of data in a pictorial or graphical format. It enables decision makers to see analytics presented visually, so they can grasp difficult concepts or identify new patterns. It can also be art. One example is this TED presentation from…
Read MoreCyber-Ontologies Might Be the Solution
Cybersecurity is a science and it is making itself felt in the minds and plans of organizations as well as their leaders. Data breaches, phishing, ransomware and cyber attacks are becoming a common event. More focus is needed. This interesting topic came to us from Security Boulevard in their article, “Are Cyber-Ontologies the Future of Cybersecurity?”…
Read MoreAI for Farming and Climate Control
Artificial intelligence (AI) has transformed the way we do many things in business and at home. It is also key to a transformation in how farmers operate, at least in wine country. This interesting topic came to us from Quartz in their article, “Artificial intelligence is transforming the way we farm.” Irrigation is a key…
Read MoreAnalytics in Healthcare
The market for big data and analytics, especially in the healthcare field, is expected to grow at a rate (CAGR) of +19% between now and 2025. Digital Journal brought this interesting news to our attention in their article, “Big Data Analytics in Healthcare Market 2019 Flourishing and Set to Reach $60 Billion by 2025: Microsoft,…
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