Standards

Self-Serve Customer Service – Sounds Like An Oxymoron

By Melody Smith|August 6th, 2010|News, search, Standards, Taxonomy|Comments Off on Self-Serve Customer Service – Sounds Like An Oxymoron

RightAnswers Unified Knowledge Suite (UKS) has a new customer service solution so enterprise organizations can create a broad range of knowledge bases that customers and call center personnel alike can use to find answers to a broad range of questions and other information.

The Time for Standards

By Melody Smith|August 5th, 2010|Business strategy, metadata, News, Standards, Taxonomy|Comments Off on The Time for Standards

There are many arguments for standards in business, technology, and most other fields, for both consumers and providers. One blogger believes the time is now.