Standards – Page 21

Self-Serve Customer Service – Sounds Like An Oxymoron

By Melody Smith | August 6, 2010

RightAnswers Unified Knowledge Suite (UKS) has a new customer service solution so enterprise organizations can create a broad range of knowledge bases that customers and call center personnel alike can use to find answers to a broad range of questions and other information.

The Time for Standards

By Melody Smith | August 5, 2010

There are many arguments for standards in business, technology, and most other fields, for both consumers and providers. One blogger believes the time is now.