Semantic Technology Applied to Customer Service Monitoring
Straight from Modena, Italy, Expert System, has developed a solution to improve customer service, combining semantic analysis of sentiment and customer satisfaction monitoring with advanced natural language customer interaction features.
Read MoreEBSCO Chosen for Findability
Nanyang Technological University has selected EBSCO Discovery Service (EDS), after an extensive trial process of many services, to enable findability of the library’s content from a single search box.
Read MoreMicroStrategy is Taking to the Clouds
MicroStrategy has made available the MicroStrategy Cloud, the first cloud-based service to enable rapid, cost-effective development of business intelligence, mobile and social apps. This differs from traditional on-premises business intelligence approaches in the past. MicroStrategy Cloud provides faster and more flexible to support the full range of cloud use.
Read MoreDigitizing History
It seems simple, even obvious. But in Southern Illinois, it had not been done yet. Shurtleff College, one of the predecessors to SIUE, has leapt into the digital age with nearly four decades’ worth of yearbooks now are online.
Read MoreSearching PDFs Now Possible
DocuLex recently announced that its WebSearch v. 4.0 document management software can execute document search and retrieval operations instantly for password protected PDF files. This new capability is valuable for organizations that are transferring and delivering files mainly via email or unsecure FTP, especially for highly confidential information.
Read MoreIBM Launches Cloud-Based Storage
IBM plans to launch new cloud-based storage, back-up and data recovery services for small businesses as well as larger enterprises. SmartCloud Resiliency Services will include SmartCloud Virtualized Server Recovery and Archive, and will be provided through servers and software located in IBM data centers worldwide.
Read MoreTaxonomy and Search: Access Innovations’ Founder And Industry Pioneer Talks About Three Important Trends
During her 33 years in the search industry, Margie Hlava, president of Access Innovations, has seen a lot of trends come and go. Today’s changing information environment, with its ever-growing avalanche of data and critical need for better search and more efficient organization of content, presents some unique challenges.
Hlava recently shared her views with Steve Arnold, a technology and financial analyst who has more than 30 years of experience, as part of his Search Wizards Speak series. Access Innovations, Hlava’s company, is releasing an excerpt of the interview.
Read MoreSemantic Technology Needs A Solid Taxonomy
The changes in retail traffic and popularity of things like GroupOn, Try It Local, etc. is motivating GeoCommerce to complete the process of consummating strategic relationships to ensure their footing in the future of Consumer Identification and Authentication.
Read MoreLibraries Working Together for Best Practices
Two university libraries join together to start a new open access, peer-reviewed journal dedicated to library-led scholarly communication initiatives, online publishing and digital projects.
Read MoreFrom Taxonomy to Thesaurus
Nowadays, taxonomy and thesaurus often are used interchangeably. Indeed, we can consider a hierarchical thesaurus (which most are these days) as a fancy taxonomy. In either case, we use the controlled vocabulary for the indexing and retrieval. The hierarchical array is for our convenience for either navigating the collection when we are searching or for organizing the terms.
Read More