Expert System S.p.A., based in Modena, Italy, has developed a solution to improve customer service, combining semantic analysis of sentiment and customer satisfaction monitoring with advanced natural language customer interaction features.

It is no secret that customer satisfaction is fundamental. Customer opinions on the quality of service provide the feedback needed to anticipate future service levels. Integrating natural language interpretation and semantic analysis of sentiment features into customer service functions makes it possible to more effectively measure customer satisfaction.

MarketWire brought this news to our attention in their article, “Semantic Intelligence Comes to the Bank: Sentiment Analysis for Monitoring Customer Satisfaction.”

I guess this shows that more than good balsamic vinegar comes from Modena.

Melody K. Smith

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