The Internet has changed the way we communicate, connect, and do business. The new technologies stemming from the Internet continue to appear every day. One industry that has embraced that technology growth is the hospitality industry. With hotel e-commerce, the industry has forever changed.

The Moscow Times brought this information to our attention in their article, “E-Commerce for the Hospitality Industry.” Another feature of the Internet that has drastically affected this industry is social media. Social media users expect companies to have a social presence and also to interact with them on social sites. When this is done correctly, the users can become marketers by extension.

I wonder what the future holds as far as Internet features and technology are concerned.

Melody K. Smith

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