Ontology Systems and Neotel are extending their working relationship with the use of Ontology Intelligent 360 for an aligned view of services.
This interesting news was brought to our attention by telecompaper.com in their article, “Neotel selects Ontology platform for service management.” The Ontology Intelligent 360 claims to improve customer experience and reduce cost by freeing up stranded assets. The SaaS deployment option provides Neotel with a low monthly cost and helps to recognize even more benefits for customers.
Another option for information access, Access Innovations’ Data Harmony suite of content enrichment and thesaurus management tools, can be fully integrated with Microsoft SharePoint 2010. With that working relationship, Data Harmony fills semantic gaps in SharePoint to help users take full advantage of their metadata through auto-classification, enterprise taxonomy management, entity extraction, and search enhancements. The end result is information assets that are more searchable and more accessible.
Melody K. Smith
Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.