Recently, Coveo announced that its advanced search application, Coveo for Salesforce, is now available on the Salesforce.com AppExchange. This product enables instant indexing of Salesforce Knowledge, SharePoint Online (Beta Connector), and Chatter Answers.
Coveo for Salesforce brings together content from throughout the Salesforce platform, Gmail, Microsoft Exchange, Dropbox, Lithium communities, and websites, speeding up and improving the customer-service experience.
This latest news was found on Geeks.com in their article, “Coveo Expands Cloud Connectivity for Salesforce Users, Transforming Knowledge Management for Customer Service.”
An important part of any search strategy, whether it be enterprise, intranet, or Internet, is to index the content against a strong taxonomy. Access Innovations is one of a very small number of companies able to help its clients generate ISO/ANSI/NISO compliant taxonomies to produce comprehensive results.
Melody K. Smith
Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.