At first glance, the terms “findability” and “discoverability” may seem to refer to similar things. However, these concepts are very different, and both are key outcomes that should be considered in any comprehensive knowledge management strategy.
Content without access is relatively worthless. Enterprise search is how an organization helps people find the information they need, in any format, from anywhere inside their company. This includes databases, document management systems, and of course physical formats. It’s about getting the right information at the right time.
Findability is the ease with which information can be found. It means that users can easily find content or information they assume is present on a website. A good knowledge management strategy also promotes discoverability, which involves making sure that new content or information is found, even if the user doesn’t yet know that it exists.
Searching for any type of information can be frustrating if you are unsure where to start or how to define your query. This is true in search engines and public databases.
While not a small task, online searching does make it easier. Searching is more than just typing something into a search box and getting a result. It’s about discovering things about a topic that you didn’t necessarily know you were seeking.
One way to ensure findability is with a custom taxonomy. Taxonomies exist in every industry from science to information management to healthcare. Taxonomies provide consistency in terms and categories to enable both findability and discoverability in content, regardless of the subject.
And if you already have a taxonomy? Whether you constructed your taxonomy six months ago or six years ago, it might be time for a change. As your taxonomy decays, it can exact a painful tax on your organization’s brand consistency, efficiency, and agility.
For these types of projects, professionals should look for an experienced builder of solid standards-based taxonomies to associate content for appropriate machine-assisted indexing. Access Innovations can provide solutions that are ANSI-compliant.
Melody K. Smith
Sponsored by Access Innovations, the world leader in thesaurus, ontology, and taxonomy creation and metadata application.