Taxonomy – Page 100

Self-Serve Customer Service – Sounds Like An Oxymoron

By Melody Smith | August 6, 2010

RightAnswers Unified Knowledge Suite (UKS) has a new customer service solution so enterprise organizations can create a broad range of knowledge bases that customers and call center personnel alike can use to find answers to a broad range of questions and other information.

The Time for Standards

By Melody Smith | August 5, 2010

There are many arguments for standards in business, technology, and most other fields, for both consumers and providers. One blogger believes the time is now.

Making Search Results Clearer Requires Some Standards

By Melody Smith | August 4, 2010

Smartlogic has made its recent webinar about improving search capabilities of Microsoft SharePoint and FAST ESP available.

CMS Packages Offer Additional Services, Not Complete Services

By Melody Smith | August 2, 2010

Content management systems may offer a full package of features, but these shortcuts don’t offer a complete service.

HCL Infosystems Wins Contract To Index India’s Census

By Melody Smith | August 2, 2010

HCL Infosystems takes on the epic task of indexing India’s 2010-11 census.

ContextWeb Simplifies Adherence to New IAB Taxonomy Standards

By Melody Smith | July 30, 2010

ContextWeb launches new software to adhere seamlessly to the IAB’s taxonomy guidelines, among other benefits.

Gwinnett Health System Serves as Model for Using Advanced Technology

By Melody Smith | July 30, 2010

Ingenix combines its Web.Strat endoing tool with A-Life Medical’s computer-assisted coding technology to better process the coding of medical transactions, meeting required changes in the ICD indexing.